Frequently Asked Questions

When do the courses start and finish?

The courses are completely self-paced - you decide when you start and when you finish.

How do I turn on captions for videos?

When viewing videos, captions may be turned on or off by clicking the 'closed captions' button on the bottom right of the video screen.

How do I log out when I have finished with a session?

To log out, click on your profile icon at the top right of any page on, then click on "Log Out".

How to I fix issues related to watching videos?

For video troubleshooting steps, click here.

How do I cancel or suspend my subscription?

You can cancel or suspend your subscription at any time. When you cancel or suspend, your credit card account will not be charged the following billing cycle. Each billing cycle is 1 month, so your unlimited access will continue for the remainder of the current 1-month period. To cancel, click on your profile icon at the top right of any page on, click on "Manage Subscriptions", and then click on the "Cancel" button. You may reactivate your subscription anytime.

Have another question or an issue?

Let us know. The more specific you can be, the better. inf[email protected]